Please Stay Healthy And Safe.
Minority Owned Business Est. 2014.
Free US Shipping on all orders over $50.
We remain open for business. Shipping Mon-Fri!
So sorry about this issue!Let's start by locating your order number
We're sorry to hear that, help us help you handle this situation.
Please answer a few questions in the form below so that we may solve this issue.
Please feel free to contact us at any time and we will resolve the issue in a timely manner
Login to your account to check on past orders. Don't have an account? Click here to create one.
Click here to view/download the USB Candle Lighter user manual.
Click here to view/download The Motli Light® user manual.
Each of our products comes with a Micro USB charging cord that will work with most common wall chargers. On the side or bottom of each product there is a Micro USB port. Insert cord into port to charge.
Check your charging cord to make sure it is not defective. As an option, try to charge the unit with another Micro USB cord.
Please make sure to keep the arc tips free of debris. Best to use a dry sponge or old toothbrush.
Our lighters also have an overcharge protection function and will shut off for one minute if overused.
A standard charge should take approx. 1.5 hours. Please make sure to unplug your lighter after charging.
Domestic Shipping Policy
All orders are processed within 2-3 business days shipped via Ground Service.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Please feel free to contact our customer support via email or one of the forms above.
- Keep lighter away from children and kids
- Keep lighter arc points away from skin - DO NOT contact to skin.
- Keep lighter away from water
- Keep lighter away from long exposure to heat.
- Be careful not to drop your lighter on hard surfaces as impact can cause damage to battery.
Wholesale Sales / Showroom Info found at www.karenalweilstudio.com