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Frequently Asked Questions

Are your battery indicator lights not behaving as expected?

How do I charge my new product?

My lighter is not charging, what do I do?

There is no “arc” when I press the ignition button, what do I do?

How long does it take to charge my lighter?

What is your shipping policy?

How do I dispose of my lighter?

WHAT IF I HAVE MORE QUESTIONS?

I left a review, how do I receive my rebate?

I SCRATCHED MY PRODUCT

I THINK SOMETHING’S WRONG WITH MY BATTERY?

SAFETY TIPS FOR YOUR LIGHTER

Wholesale Sales / Showroom

Shopping from another country?

WILL MY LIGHTER OVERCHARGE IF I KEEP IT PLUGGED IN OVERNIGHT?

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