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KAREN ALWEIL STUDIO

PHONE: 213-746-5363
ORDERS: 800-600-3458
FAX: 213-746-5414
EMAIL: info@karenalweilstudio.com
www.karenalweilstudio.com

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If your battery indicator lights don’t turn off after a full charge, don’t worry.  Your battery is fully charged and ready to go. Due to the varied output of USB power bricks some will not trigger your lighter’s battery level indicators to shut off.We recommend testing your device and using it until it runs out. And of course, we always recommend charging with The USB Lighter Company cables when possible.

Each of our products comes with a Micro USB charging cable that will work with most common charging ports. On the side or bottom of each product there is a Micro USB port. Insert cord into port to charge.

Check your charging cord to make sure it is not defective. As an option, try to charge the unit with another Micro USB cord.

Please make sure to keep the arc tips free of debris. It’s best to use a dry sponge or old toothbrush to gently wipe the arc tips. 

For added safety do not press the red “ON” button while cleaning your lighter. This will ensure that your lighter does not ignite during cleaning. 

 A standard charge should take approximately 1.5 - 3 hours to charge, depending on your model. Please make sure to unplug your lighter after charging.

Domestic Shipping Policy:

All orders are processed within 2-3 business days and shipped via Ground Service. 

Orders are not shipped or delivered on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

To prevent possible harm to the environment or human health, please separate your lighter from other types of waste and recycle it responsibly to promote the sustainable reuse of material resources.

If your lighter reaches the end of its battery life cycle:

- Don’t throw it in the trash

- Don’t throw it in the recycle bin

- Do drop it off at a battery recycling center.

We suggest Best Buy as a great option to dispose of your old and broken electronics the right way.  If you don’t have a Best Buy near you, click here to view a list of responsible recycling centers near you.

Please contact our customer support via our blue chat bubble in the lower right corner. You can also email us at cs@theusblightercompany.com.

Thank you for participating in the Rebate Review Program. 

Refunds and Rebates are typically delivered within 48 hours of your review but can sometimes take a bit longer. If you'd like to check the status of your rebate, please contact us via the Chat Bubble in the bottom right corner, or email us at cs@theusblightercompany.com. 

Pocket lighters are plated and may scratch over time due to contact with other metals and materials in your pocket.

If your battery has never worked, please contact Customer Support via the Chat Bubble in the bottom right corner, or by emailing cs@theusblightercompany.com, and we’ll send you a replacement. 

We ask that you please return any defective units so we can assess the problem and find a solution.

- Keep lighter away from children and kids

- Keep lighter arc points away from skin - DO NOT contact the skin. 

- Keep lighter away from water

- Keep lighter away from long exposure to heat.

- Do not drop your lighter on hard surfaces as impact can cause damage to your battery.

Wholesale Sales / Showroom Info found at www.karenalweilstudio.com

The USB Lighter Company sells products internationally on Amazon. Visit us today at Amazon Canada, Mexico, France, Germany, Italy, Spain, and United Kingdom.

Contact amazon@theusblightercompany.com for questions.

Safety is always our priority. Our lighters have an overcharge protection feature to prevent overheating.  This means once your lighter reaches 100% power, the charging function will automatically shut off.  

We recommend unplugging your lighter as soon as it is fully charged.  

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Click here to view/download  the USB Candle Lighter user manual.

Click here to view/download The Motli Light® user manual.

Click here to view/download The Pocket Lighter user manual.